Orders & Shipping
How long does it take to process my order? Orders are generally processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
How long will delivery take? Standard delivery within Canada typically takes 3–5 business days after processing.
Do you offer free shipping? Yes! We offer free standard shipping on all orders across Canada with no minimum purchase required.
Will I receive a tracking number? Yes, when tracking information is available, it will be sent to you by email after your order has shipped.
Do you ship internationally? We currently ship within Canada. Shipping to the United States is coming soon, and any destinations we serve will always be shown at checkout.
Returns & Refunds
What is your return policy? We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Proof of purchase is required.
Who pays for return shipping? Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as LECRA is not responsible for items lost in transit.
Are there any restocking fees? No, there are no restocking fees.
How do I start a return? Contact us at support@lecracare.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
When will I receive my refund? Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5–7 business days.
What items cannot be returned? Opened personal care or hygiene products and gift cards are non-returnable.
Products
Are your products safe for sensitive skin? Our skincare and bath products are formulated with gentle, wellness-focused ingredients. We recommend reviewing the ingredient list on each product page. If you have specific concerns, consult your healthcare provider.
Are your CPAP accessories compatible with all machines? Compatibility varies by product. Please check the product description for compatibility details or contact us if you need help finding the right fit.
Are your products Health Canada approved? Our products are sourced from reputable suppliers and meet applicable Canadian standards. For specific regulatory questions, please contact us at support@lecracare.com.
Contact
How can I reach your team? You can email us at support@lecracare.com or call us at 514 909 7908, Monday–Friday, 9 AM–5 PM EST. We typically respond within 1–2 business days.